Juniper Health, Inc. is committed to protecting your privacy. This Privacy Policy (the “Policy”) governs how we treat the Personal Information that we collect and receive from you in connection with your use of the SMS Service (“Service”), which we make available to you through a third-party service provider.
By using the Service, you agree to the terms of this Policy. Juniper Health, Inc. reserves the right, in its sole discretion, to modify or change this Policy at any time with or without prior notice to you. The date of the last update will be posted at the top of this Policy for your convenience. This Policy, and any changes, are effective as soon as posted. Your continued use of the Service following the posting of any changes to the Policy constitutes your full acceptance of those changes.
“Personal Information” is information that individually identifies you, such as your mobile phone number or user/screen name, as well as any Personal Information that you choose to include in messages you send through the Service.
What Personal Information is collected about you
Through the use of the Service, Juniper Health, Inc. may receive the following information from our third party service provider: your mobile phone number when you send a text message to us, the text of messages that you send to Juniper Health through the Service, any user or screen name that you select in connection with the Service, as well as any comments or feedback regarding the Service that you send to us.
How Juniper Health, Inc. uses Personal Information about you
We use Personal Information to (a) provide you with the Service, (b) process and respond to inquiries, (c) improve the Service, (d) if necessary, contact you with important announcements or messages, (e) conduct research, and (f) provide anonymous reporting for internal and external clients and partners.
Each message that you send through the Service (either to us or to other users of the Service) is stored on our servers. We retain these messages on our servers. Juniper Health, Inc. utilizes servers and services owned by third parties.
Disclosure of your information
We will not rent or sell your Personal Information to other companies or individuals, unless we have your consent. We may use or disclose such information in any of the following limited circumstances:
- We have your consent.
- We need to enforce our Terms of Service.
- We provide such information to trusted businesses or persons for the sole purpose of processing Personal Information on our behalf. When this is done, it is subject to agreements that oblige those parties to process such information only on our instructions and in compliance with this Policy and appropriate confidentiality and security measures. If the third party fails to comply with our terms, Juniper Health, Inc. is not accountable in any way for any liability or reimbursement.
- We provide such information to third parties who have entered into non-disclosure agreements with us.
- We provide such information to a company controlled by, or under common control with, Juniper Health, Inc. for any purpose permitted by this Policy.
- We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights, or the legal rights of others, or defend against legal claims.
- We believe it is necessary to share Personal Information to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Juniper Health, Inc.’s Terms of Service, or as otherwise required by law.
- We transfer Personal Information about you if Juniper Health, Inc. is, or its assets are, acquired by or merged with another company.
We may share aggregated information with others or internally without further notice. An example of this would be the number of people who used the Service in a given month, or the total number of texts sent in a given week.
Security
Juniper Health takes precautions to ensure the security of your Personal Information, including ensuring that our third-party service providers protect the security of your Personal Information. However, we cannot guarantee that hackers or unauthorized personnel will not gain access to your Personal Information despite our efforts. You should note that in using the Service, your information will travel through third party infrastructures which are not under our control (such as a third party SMS delivery platform or your carrier network).
We cannot protect, nor does this Policy apply to, any information that you transmit to others.
Opting in
A mobile user might opt-in by:
- Entering a phone number online,
- Sending an Mobile Originating (MO) message containing a predetermined keyword,
- Filling out a paper or digital form that includes their phone number, or
- Signing up at a point-of-service location.
Opting out
Juniper Health, Inc.’s third-party service provider gives you the ability to opt out of the Service for any reason. You can opt out by calling 606-464-0151, ext. 2009, and requesting to opt out of communications.
We reserve the right to send you certain communications relating to the Service, such as announcements and administrative messages, as well as continuing ongoing communications without offering you the opportunity to opt-out of receiving them.
Children
The Service is not intended for children under 13, and Juniper Health, Inc. does not knowingly collect information from children under the age of 13.
Children aged 13 or older should not submit any Personal Information without the permission of their parents or guardians. By using the Service, you are representing that you are at least 18, or that you are at least 13 years old and have your parents’ permission to use the service.
Intended audience
Juniper Health, Inc. requires that users of this service be limited to US residents only.
Terms & Conditions
By opting in to our Service, users may receive message communications with appointment reminders, order alerts, account notifications, professional communications (ex. Interview scheduling, job posting details, etc.), and health campaigns. Messaging frequency may vary. Message and data rates may apply. To opt out, please contact the listed resources in the “Opting Out” section, or texting ‘STOP.’
Questions or concerns?
If you have any additional questions regarding this Policy, please feel free to contact us at any time by calling 606-464-0151 and requesting to speak with the Information Technology Department or Compliance Officer.
